Service for your fully automatic coffee machine
- Personalised advice
- 150 service engineers
- Telephone customer service
- Delivery of coffee & other
Tüv certified
Our promise: We’re here for you – from advice to support
A professional corporate coffee supplier is distinguished not only by the quality of its products, but above all by its customer service. We want our customers to feel that they are in good hands, as befits a true partner.
Personal advice and planning
Assess your specific coffee requirements
Our field service experts handle the following tasks:
- Identifying your requirements and preferences
- Presenting suitable fully automatic machines
- Assessing feasibility within your business
- Coffee tasting session with your staff and colleagues
- Advice on selecting coffee beans
Our office staff organise the installation
If you accept our offer, our office staff will take care of the following:
- Checking and accessories
- Agreeing on the installation equipment period
- Arranging an installation date with you
- Answering questions regarding contracts and invoices
Technical support and customer service
On-site assistance from our service engineers
- Installation of your fully automatic coffee machine, including VDE testing
- Customisation of the coffee to suit your taste
- Instruction on operation, cleaning and maintenance
- Regular servicing
- On-site troubleshooting
Technical helpline and customer service
Telephone support for all your needs – whether it’s troubleshooting or ordering coffee:
- Order acceptance, management and quantity adjustments
- Troubleshooting over the phone & spare parts service
- Adjustment of coffee or milk powder dosage
- Reading of consumption and meter readings via telemetry
Instructions or a cleaning video for fully automatic coffee machines
Quick help to help yourself: Here you can find our documentation, user manuals and videos for Kaffee-Partner fully automatic coffee machines to download or view directly.
We’ve done it: TÜV certification with an overall grade of ‘good’ (1.9)
TÜV confirms: Kaffee Partner scores highly for its friendly service and high product quality. 87.6% of respondents are very satisfied or satisfied with Kaffee Partner GmbH’s range overall and would recommend Kaffee Partner and its products to others.
Service via telemetry!
Simply comfortable
Kaffee Partner has been offering fully automatic coffee machines since 2011 that can not only be adjusted remotely but also order coffee automatically. ‘Telemetry’ is the magic word that
has raised the bar for coffee convenience ever since. Discover the benefits of telemetry for your coffee supply.