Proper customer service to round off your enjoyment.
With our fully-automatic machines and accessories, you are already on the brink of enjoying the perfect cup of coffee. The only thing missing is Kaffee Partner's customer service, which we would like to present now. From initial consultation about choosing products up to technical support, we are at your side - just sit back and relax!

Online Support.
Simply submit a customer service request online.
So your service query is processed as quickly as possible, you can use our customer service portal. This way, submitting a support ticket is comfortable and convenient.
Want to report a problem?

Simply competent
124 experts at your beck and call!
One quick look at our service fleet is enough to know that we take reliability, availability and partnership very seriously: More than 120 of our permanent service engineers function as your comprehensive taste-backup for when disaster strikes. Personally, quickly and competently, they protect the long-term enjoyment of Kaffee Partner coffee in Germany, Austria and Switzerland.
Do you need technical support?
+49 (0) 541 75045-400 (Accessibility Info)

Simply personal.
Customer service, just as you need it.
At Kaffee Partner, we are there for you, at any time and directly as you need us. We can show you the best coffee machine for your needs and then provide support, right up to the point of sipping your perfect cup. Even after that, we are always available for you personally.
Do you need support?
+49 (0) 541 75045-100 (Accessibility Info)

Simply convenient.
Beverage configuration by telemetry!
Coffee machines that can not only be configured from a distance, but can also order coffee themselves, have been produced at Kaffee Partner since 2011. Telemetry is the magic word that has put Kaffee Partner a step above the rest in terms of coffee convenience.
Enjoyment you can see.
Are you just having a first look or looking for technical details on our coffee machines? Here, you can download the documents and operating instructions for the Kaffee Partner coffee machines.
More than 70,000 customers have decided.
Kaffee Partner is their partner in bringing joy! From bakers to hairdressers and dentists, from offices to retail: We cherish all our happy connoisseurs - and all our new customers too!
Comprehensive services provided for all our coffee machines nationwide.
With our high-quality, fully-automatic coffee machines, it is no longer difficult to enjoy the taste of classic coffee and other brewed speciality coffees at your business. And to be able to enjoy a perfect cup every day, the correct functioning of our coffee machines is of paramount importance, meaning that possible issues should be quickly detected and remedied. With our remote maintenance and service engineers, we can repair anything in the shortest time possible. With our fully-automatic coffee machine service, you have the perfect support in being able to always provide your employees or visitors with the best drinking experience possible. This is why we consider our customer service to be 'full-service', which means that you can count on us for anything to do with our coffee machines without fear of costs and circumstances. It is not just our free customer service hotline who are there for you in case of problems with your coffee machine, but also, for any general questions you have on our products and the coffee machines presented here, we are happy to provide expert advice on-site!