Customer service for connoisseurs.

Friendly coffee machine customer service - on-site and over the phone!

If there are any problems with your coffee machine, you can tell us about it in two different ways. Firstly, this can happen automatically, as some of our machines can send an examination directly to us by telemetry, diagnosing and making suggestions for repairing the device remotely. You can also reach our coffee machine service team easily through our hotline, open seven days a week. Technically trained staff listen to your suggestions and wishes and can arrange our service engineers to be sent out to you to have a look at your coffee machine and make any necessary repairs. Our fleet comprises more than 130 service engineers throughout Germany, Austria and Switzerland, guaranteed to find you as quickly as possible, thanks to modern GPS navigation. In many cases, it is even possible to do without a visit from the service engineer, thanks to our over-the-phone coffee machine service team, who can conveniently lead you through different maintenance and repair procedures, step by step. Even with the most basic understanding of technical devices, you can effortlessly resolve issues and bring your coffee machine back to its usual state. Whether over the phone or on-site - you can expect well-trained expertise from every Kaffee Partner employee, all of whom are familiar with all of our fully-automatic coffee machines and are able to offer you the ideal coffee machine customer service. We believe that an authorised and competent repair service for your coffee machine is fundamental.

Our advanced coffee machine service: Advice on devices and their function.

Naturally, if you are one of our customers, we are always by your side. Questions on how best to equip your office and work space with a contemporary coffee machine are asked long before a machine is bought or rented, and we can also offer you help with this. If, for example, you can't figure out which device in our diverse range can best meet the needs of your office or restaurant, we offer an extensive and cost-free initial consultation. This can be done over-the-phone, or one of our experts can visit you on-site, to give you a better idea of the needs of your business taking into account all of its particularities. This allows us to understand your needs, and then provide the right, flexible solution for the supply of coffee and other drinks to your company. Each fully-automatic coffee machine hits the mark with a variety of unique speciality coffees and therefore, this variety should be considered when choosing a machine for your company. Thanks to many years of experience, we are entrusted with the wishes and needs of small and medium-sized business and you can share in our know-how too. Benefit today from our coffee machine service and contact us, so you can have tasty coffee in your workplace every day!