Report a fault via service form
Are you experiencing a problem? Simply fill in the form and our service team will do everything they can to ensure you can enjoy your coffee again as soon as possible.
Please report your service request to us
Technical issues can often be resolved straight away over the phone. You can contact our technical support team via the following helpline.
Further contact details for support
Initial consultation for coffee machines
Our team of experts is here to help you find the perfect coffee machine for you
Opening hours
Mon–Thu: 8.00 am–6.00 pm
Fri: 8.00 am–4.00 pm
Customer Service
For all enquiries regarding your contract and bills.
Opening hours
Mon–Thu: 8.00–18.00
Fri: 8.00–16.30
Product orders
Order coffee, toppings, pastries and accessories, or adjust delivery quantities.
Opening hours
Mon–Thu: 8.00–18.00
Fri: 8.00–16.30
Instructions or a cleaning video for fully automatic coffee machines
Quick help to help yourself: Here you’ll find our documentation, user guides and videos for Kaffee-Partner fully automatic coffee machines, available to download or view directly.